IMPORTANT LEGAL DISCLAIMER

The following Terms and Conditions and Privacy Policy are provided as draft templates for informational purposes only and do not constitute legal advice. Given the complex regulatory environment in Saudi Arabia, particularly regarding healthcare services (Ministry of Health regulations), educational institutions (Ministry of Education requirements), and data protection (Personal Data Protection Law – PDPL), it is essential that these documents be reviewed, customized, and approved by qualified legal counsel in Saudi Arabia before implementation. Additionally, legally binding Arabic versions must be prepared and will take precedence over any English translations.

TERMS AND CONDITIONS

Sounaa Al Ghad Company Limited

Company Information: Sounaa Al Ghad Company Limited is a Saudi Arabian limited liability company registered under the laws of the Kingdom of Saudi Arabia, with its principal place of business located in Riyadh. The company operates through three distinct business divisions: Khatwat AlGhad Medical Center (KGMC), Khatwat AlGhad for Primary Care and Autism Center, and Manahil Al Ghad International Schools.

1. Acceptance and Scope of Terms

By engaging with any services provided by Sounaa Al Ghad Company Limited or its business units—whether through medical consultations, educational enrollment, website usage, or any other interaction—you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. These terms constitute a legally binding agreement between you and Sounaa Al Ghad Company Limited.

If you are accessing services on behalf of another person (such as a minor child, patient, or student), you represent and warrant that you have the legal authority to bind that individual to these terms. If you do not agree with any provision of these terms, you must discontinue use of our services immediately.

2. Service-Specific Terms

Medical Services (KGMC and Primary Care & Autism Center): Our medical facilities provide healthcare services in strict compliance with Saudi Ministry of Health regulations and international medical standards. All medical services are delivered by licensed healthcare professionals who maintain current certifications and adhere to established medical protocols.

Patients must provide complete and accurate medical history, including current medications, allergies, previous treatments, and relevant health conditions. The company reserves the right to refuse treatment if patients fail to provide necessary medical information or if treatment would pose unreasonable risks. All medical procedures carry inherent risks, and patients will be informed through appropriate informed consent processes.

Medical appointments are subject to availability and require reasonable advance notice for cancellations or rescheduling. Emergency situations will be prioritized according to medical urgency and available resources. The company may refer patients to specialized facilities when care beyond our scope is required.

Educational Services (Manahil Al Ghad International Schools): Our educational institution provides comprehensive academic programs following internationally recognized curricula while maintaining full compliance with Saudi Ministry of Education requirements. Educational services encompass academic instruction, character development, extracurricular activities, and student support services.

Enrollment requires completion of all admission requirements, including application forms, academic records, health certifications, and fee payments. Students and parents must comply with all school policies, including academic standards, behavioral expectations, attendance requirements, and safety protocols. The school reserves the right to modify programs, schedules, and policies as necessary to maintain educational quality and regulatory compliance.

Parents and guardians are expected to actively participate in their child’s education by maintaining regular communication with school staff, attending required meetings, and supporting academic and behavioral expectations. The school may suspend or terminate enrollment for consistent failure to meet academic or behavioral standards.

3. User Obligations and Responsibilities

All users of Sounaa Al Ghad services must adhere to the following obligations:

Accuracy of Information: You agree to provide accurate, complete, and current information during registration, enrollment, or service delivery. You must promptly update any changes to personal, medical, or educational information.

Compliance with Laws and Policies: You must comply with all applicable Saudi Arabian laws, regulations, and specific policies established by each business unit, including patient conduct rules, school codes of conduct, and visitor guidelines.

Respectful Conduct: All interactions with staff, patients, students, parents, and visitors must be conducted respectfully and professionally. Harassment, discrimination, or abusive behavior is strictly prohibited and may result in immediate termination of services.

Financial Responsibility: You are responsible for all fees and charges associated with services received, including medical bills, school tuition, and related expenses, according to published fee schedules and payment terms.

4. Payment Terms and Financial Policies

Fee Structure: Service fees are determined by each business unit and may vary based on service type, duration, complexity, and other relevant factors. Detailed fee schedules are available upon request from the respective business unit.

Payment Requirements: Medical services generally require payment at the time of service unless covered by approved insurance or payment plans. Educational services require payment according to established schedules, typically on semester or annual basis. We accept various payment methods as specified by each unit.

Late Payment Consequences: Failure to make timely payments may result in service suspension, additional charges, or legal action for debt recovery. For educational services, late payments may affect student enrollment status and access to school facilities.

Refund Policies: Refunds are subject to specific terms outlined by each business unit and applicable Saudi consumer protection laws. Generally, refunds are not provided for services already rendered, but specific circumstances may warrant consideration.

5. Privacy and Data Protection

Sounaa Al Ghad Company Limited is committed to protecting user privacy in accordance with Saudi Arabia’s Personal Data Protection Law (PDPL) and other applicable regulations. Our comprehensive Privacy Policy, detailed below, governs the collection, use, storage, and sharing of personal information.

Medical information is protected under healthcare privacy laws and professional ethical standards, while educational records are maintained according to educational privacy requirements. All personal data is handled with appropriate security measures and access restrictions.

6. Intellectual Property Rights

All content, materials, curricula, treatment protocols, educational resources, trademarks, logos, and other intellectual property developed or used by Sounaa Al Ghad Company Limited remain the exclusive property of the company. This includes proprietary methodologies, assessment tools, educational materials, medical protocols, and digital content.

Users are granted limited, non-transferable rights to use provided materials solely for personal benefit in connection with received services. Reproduction, distribution, modification, or commercial use of proprietary materials is strictly prohibited without explicit written permission.

7. Limitation of Liability and Risk Acknowledgment

While Sounaa Al Ghad strives to provide the highest quality services, users acknowledge that certain risks are inherent in medical treatment, educational activities, and other services provided. The company’s liability is limited to the extent permitted by applicable Saudi Arabian law.

For medical services, patients acknowledge that treatment involves risks and outcomes cannot be guaranteed. Healthcare providers will exercise professional judgment following established protocols, but individual responses may vary. The company is not liable for adverse outcomes resulting from factors beyond reasonable control or patient non-compliance.

For educational services, while we maintain safe learning environments, we cannot guarantee specific academic outcomes or eliminate all risks associated with educational activities. Parents and students acknowledge participation involves inherent risks and agree to hold the school harmless for injuries or damages occurring during normal operations.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising from or relating to these terms or our services shall be resolved through the appropriate legal channels within the Saudi Arabian judicial system.

We encourage dispute resolution through direct communication and negotiation whenever possible. Users are encouraged to raise concerns promptly with management to allow for timely resolution. Legal actions, if necessary, shall be brought in the competent courts of Riyadh, Saudi Arabia.

9. Modifications to Terms

Sounaa Al Ghad Company Limited reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated through appropriate channels, and continued use of services constitutes acceptance of revised terms. Users are encouraged to review these terms periodically.